Last Updated: July 2026
At URBAN सहायक ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp, email, phone, or any other communication channel.
1. Information We Collect
Depending on the service requested, we may collect:
- Name, mobile number and email address
- Address and identity proof (Aadhaar, PAN, Passport, Driving Licence, etc.)
- Property, vehicle or employment-related documents
- Information required for drafting documents or online filings
- Documents and information voluntarily shared by you through our website, WhatsApp, email or other communication channels
2. Purpose of Collection
Your information is collected only for the purpose of:
- Preparing legal and non-legal documents
- Drafting applications, notices and agreements
- Assisting with online filing on government or other authorized portals
- Providing service updates and responding to your queries
- Maintaining records for billing, compliance and customer support
We do not sell, rent or trade your personal information to any third party.
3. Consent
By using our services or submitting your information, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.
4. Sharing of Information
Your information may be shared only when necessary:
- With relevant government departments or authorities for processing your requested service;
- With independent qualified advocates, only where your request requires advocate services and with your consent;
- Where disclosure is required by applicable law or a lawful order of a competent authority.
- With trusted third-party service providers (such as payment gateways, WhatsApp Business API providers, cloud storage providers, and IT service providers), solely to facilitate payments, communications, secure storage, and other operational requirements related to the requested services.
5. Data Security
We take reasonable administrative and technical measures to protect your information against unauthorized access, misuse, alteration or disclosure. However, no electronic storage or internet transmission can be guaranteed to be completely secure.
6. Data Retention
Sensitive documents received from you shall ordinarily be retained only for the period necessary to complete the requested service. Unless required by law or expressly requested by you, such documents are generally deleted from our systems within 7 to 15 days after completion of the service.
Please note that while core identity documents are generally deleted from our operational systems within 7 to 15 days, encrypted system backups and communication records (including WhatsApp and email conversations) may be retained for a longer period where required for business continuity, legal compliance, security, or dispute resolution. Such data is protected using appropriate security measures and is deleted or archived in accordance with our internal data retention practices.
7. User Responsibility
You are responsible for ensuring that all information and documents provided to us are true, accurate and complete. Before any online submission or filing, you are responsible for reviewing and confirming the accuracy of the information provided.
8. Cookies and Website Usage
Our website may use cookies or similar technologies to improve user experience, website functionality and performance. You may disable cookies through your browser settings; however, certain features of the website may not function properly.
9. Third-Party Websites
Our website may contain links to third-party websites or government portals. We are not responsible for the privacy practices or content of such external websites.
10. Children's Privacy
Our services are not intended for children below the age of 18 years. We do not knowingly collect personal information from minors without the consent of their parent or legal guardian.
11. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be published on our website with the revised "Last Updated" date. The updated Privacy Policy shall become effective from the date of its publication on our website unless otherwise stated.
12. Contact Us
For any questions regarding this Privacy Policy or the handling of your personal information, please contact:
URBAN सहायक
Website: www.urbansahayak.in
Email: info@urbansahayak.in
13. Grievance Redressal
If you have any concerns regarding our services, privacy practices, or the handling of your personal information, you may contact our Grievance Officer at:
Primary Email: info@urbansahayak.in
Alternate Email: urbansahayak@gmail.com
We will endeavour to acknowledge your grievance within a reasonable time and make reasonable efforts to resolve it in accordance with applicable laws and our internal procedures.
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023, wherever applicable.